Frequently Asked Questions

Have questions about BluBrewCo? Find answers about our freshly roasted coffee, premium teas, shipping, subscriptions, and ordering below.

Coffee & Freshness

Is BluBrewCo coffee freshly roasted?

Absolutely! At BluBrewCo, our coffee is freshly roasted to order, ensuring exceptional freshness, rich aroma, and delicious flavor in every cup.

Can I order whole bean or ground coffee?

Many of our coffees are offered in whole bean and several grind options. Available choices are shown on each product page.

Are your coffee pods K-Cup compatible?

Yes. Our single-serve coffee pods are K-Cup compatible. They are not designed for Nespresso Original or Vertuo, Dolce Gusto, or Tassimo brewing systems. Visit our Coffee Pod Machine Compatibility Guide for additional details.

What if I’m not sure which coffee to try?

Start with our coffee sample packs or best sellers. They’re a great way to explore different roasts and flavors.

Shipping & Delivery

Is shipping free?

Yes! Standard shipping is free on all orders within the United States, with no minimum purchase required. We do not currently ship internationally.

When will my order arrive?

Orders typically take 1–3 business days to roast, prepare, and process. After shipment, most orders arrive within 3–7 business days. These are estimates, and holidays, weather, and carrier delays can affect delivery.

Will I receive a tracking number?

Yes. We’ll email your tracking information when your order ships.

Subscriptions

How do coffee subscriptions work?

Choose an eligible coffee and a delivery schedule that works for you. You’ll receive recurring deliveries and can save on eligible subscription orders. Available frequencies and savings are displayed when you select your subscription.

Can I change or cancel my subscription?

Yes. You can manage or cancel your subscription using the link in your order confirmation emails. Please make any changes before your next order begins processing; changes to an order already in progress may not be possible.

Loose-Leaf Tea

What kinds of tea do you offer?

Our collection includes black, green, herbal, and specialty loose-leaf teas. Browse our tea collection to discover your next favorite.

How should I brew my tea?

Brewing temperatures and steeping times vary by variety. Refer to the brewing guidance on each tea’s product page for the best experience.

Orders, Returns & Satisfaction

What should I do if my order arrives damaged or incorrect?

Please email orders@blubrewco.com within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging when applicable. We’ll review the issue and work toward an appropriate resolution.

What if I'm not happy with my coffee or tea?

We want you to love every sip. If you have a general satisfaction concern, please contact us within 30 days of delivery. Because coffee and tea are perishable, they generally cannot be returned after shipment, and refunds for personal taste preferences are not guaranteed. We review each concern individually.

Can I return non-food merchandise?

Unused eligible merchandise may be returned within 30 days of delivery in its original condition and packaging. Please review our Refund Policy for details.

Can I change or cancel an order?

Contact us as quickly as possible. Since coffee orders begin processing shortly after purchase, changes or cancellations cannot be guaranteed once processing has started.

How can I contact BluBrewCo?

We’re happy to help. Email orders@blubrewco.com with your question and order number, if applicable.

For more details, please review our Shipping Policy, Refund Policy, and Cancellation Policy.