Refund policy

Return, Refund & Exchange Policy

Effective Date: July 25, 2026

At BluBrewCo, customer satisfaction is important to us. We take pride in providing freshly roasted coffee and premium teas, and we want every customer to have an exceptional experience.

Because many of our products are freshly roasted to order or are perishable food items, our return policy differs from that of traditional retail products. Please review the policy below before placing your order.

Coffee & Tea Products

To ensure the highest standards of freshness, quality, and food safety, all coffee and tea products are roasted, blended, or prepared specifically for each order.

For these reasons, coffee and tea products are generally not eligible for return once shipped, including:

Whole bean coffee
Ground coffee
Coffee pods
Instant coffee
Loose-leaf tea
Sample packs
Merchandise Returns

Unused merchandise, including mugs, tumblers, apparel, hats, and other BluBrewCo-branded items, may be returned within 30 days of delivery, provided the item:

Is unused and in its original condition
Includes all original packaging
Shows no signs of wear or use

Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Orders

If your order arrives:

Damaged during shipping
Defective
Incorrect
Missing items

please contact us within 30 days of delivery.

To help us resolve your issue as quickly as possible, please provide:

Your order number
A brief description of the issue
Clear photos of the product and packaging, when applicable

After reviewing your request, BluBrewCo may provide one of the following remedies, as appropriate:

A replacement product
A refund to your original payment method
Store credit
Another reasonable resolution based on the circumstances
Satisfaction Guarantee

Your satisfaction matters to us.

If you're not completely satisfied with your purchase, please contact us within 30 days of delivery. While we cannot guarantee refunds for personal taste preferences or products that cannot safely be returned due to their perishable nature, we carefully review every request and will work with you to reach a fair and reasonable resolution whenever possible.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days after your refund has been processed for the credit to appear on your account, depending on your financial institution.

Exchanges

Eligible merchandise may be exchanged within 30 days of delivery, subject to product availability.

Coffee and tea products are generally not eligible for exchange after shipment unless they were damaged, defective, or shipped in error.

Order Changes & Cancellations

Because many of our products are roasted to order and begin processing shortly after an order is placed, requests to modify or cancel an order should be submitted as soon as possible.

While we will make every reasonable effort to accommodate your request, changes or cancellations cannot be guaranteed once order processing has begun.

If you have any questions about this policy or need assistance with a return, refund, exchange, or order issue, we're happy to help.

Mardon77 LLC d/b/a BluBrewCo
Hamilton, NJ 08620
Orders@BluBrewCo.com
https://BluBrewCo.com

Consumer Rights

This Return, Refund & Exchange Policy does not limit or replace any rights you may have under applicable federal, state, or local consumer protection laws. If applicable law provides you with additional rights or remedies, those rights remain in effect.